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THE 411

FAQs

Products

What makes your lipsticks so special?

Are your lipsticks cruelty-free?

What does "VELVET MATTE" mean?

Are your lipsticks transfer-proof?

Shipping, Tracking, and Delivery

How will I know when my order has shipped?

When will I receive my order?

What if my tracking number says my package was delivered, but I did not receive it?

Where do you ship?

APO/FPO Military Addresses

International Shipping

Do you ship internationally?

International Shipping Fees

Payment and Orders

How can I update my order after my order has been placed?

How do I cancel an order?

What if I received an order with a broken or missing item?

Is my credit card information protected?

What types of payments do you accept?

U.S Taxes

How do I contact customer service?

Returns and Exchanges

What is your return policy?

Do you offer refunds or exchanges?

How do I contact customer service?